Terms and Conditions

We Welcome You (Hereinafter "User" or "You") to SLYDR ("Platform"). These Terms and Conditions ("Terms") govern Your access to and use of the Platform (www.slydrapp.com), owned and operated by PADDY DIGITAL PRIVATE LIMITED, a company incorporated under the provisions of the Companies Act, 2013 having its registered office at Flat No 20041 Tower-20 Prestige Ferns Residency A Haralur Grama And Bengaluru Bangalore, Karnataka 560102, India ("we," "us," or "our"). By accessing, browsing, or using our Platform, You agree to abide by these Terms. If You do not agree, please do not use our Platform. Before You use our Platform, kindly read the present Terms and Conditions, Privacy Policy and other Policies of the Platform which govern the various matters. By clicking "Accept" You hereby agree to be governed by the present Terms and agree to act in accordance with the same and be bound by the actions that are taken by us in pursuance of the present terms. If You do not agree to the present Terms, You must immediately cease usage of the Platform. We reserve the right to revise the present Terms and Conditions as we deem fit, and You shall be intimated of the same in the event of any revisions, deletions or modifications. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 read with Rule 5 of the Consumer Protection (E-Commerce) Rules, 2020 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of this Website.

The following definitions shall apply to these Terms and Conditions, and wherever the said terms are used herein, they shall bear the meanings ascribed to them below. a. "Platform/Slydr" means the website/application/tools or functionality provided by Paddy Digital Private Limited, marketed as "Slydr". b. "We", "Us", "Our", "Company" means Paddy Digital Private Limited. c. "You", "User" means any natural person or legal entity who accesses, uses, registers or interacts with the Platform. d. "Accepted Order" shall mean the Order which the Recipient has accepted from the Link/URL provided to them by the Sender. e. "Address" shall mean the information pertaining to the complete address including Floor, House Number, Locality, Street, Town/City, State and Pin-Code to be entered by the Recipient for delivery of the Order. f. "Confirmed Order" means any order placed by the Sender and whose payment has been completed and received by Us or our Payment Gateway. g. "Delivery Partner" shall mean the third-party service engaged for the delivery of the accepted Order by us and shall also have reference to their on-field delivery personnel. h. "Personalised Message" means any message, note, or communication containing words or expressions of love, gratitude, affection, or goodwill, intended to be sent by the Sender to the Recipient in connection with an order. i. "Product"/"Products" mean the items which are listed on the Platform subject to availability at any particular pin code. j. "Recipient" means the natural person who receives the Recipient Link in order to either accept or deny the delivery of the products. k. "Recipient Link" means the unique URL which the Sender receives upon confirmation of the order and which is supposed to be communicated by the Sender to the Recipient. l. "Sender" means the natural person who is accessing the Platform to purchase products intended to be delivered to a Recipient.

By using this Platform, You represent that You are over 18 years of age or have obtained parental or guardian consent to use the Platform if You are a minor. You must also have the legal capacity to enter into this agreement through Yourself or through Your parents/guardian. If You are a minor and don't have an adult or parental supervision while using our Platform, kindly refrain from using our Platform. You further undertake that You have the mental capacity to read and/or understand the present terms and their legal implications. You further undertake that You have agreed to these Terms by Your own free will and consent and no fraud, coercion or undue influence was used to obtain Your consent to the present terms.

To access the Platform, users must register an account by providing accurate and complete information and contact details such as a Phone Number and/or Mobile Number and a One Time Password which would be sent on the said Phone Number. We reserve the right to modify such requirements in accordance with operational concerns and to comply with the laws of India and its local state laws. You are responsible for the security of your account and the access of your phone numbers and One Time Passwords to third parties. We shall not be liable for any unauthorized access of your account.

Users of the Website may act in different capacities, including as Senders or Recipients. The Company may prescribe distinct terms, conditions, representations, warranties, and liabilities for each category of user. Accordingly: a. Provisions expressly relating to Senders shall govern the conduct, obligations, and liabilities of Senders only; b. Provisions expressly relating to Recipients shall govern the conduct, obligations, and liabilities of Recipients only; and c. All remaining provisions shall apply to every user of the Website. Each user agrees that their rights and obligations under these Terms and Conditions shall be determined in accordance with the capacity in which they access or use the Website. Notwithstanding the above, for the purposes of interpretation, enforcement, or determination of liability, the Company shall be entitled to refer to, rely upon, and apply any provision relating to either category of users, to the extent that such provision assists in interpreting or clarifying the intent, scope, or effect of any other clause herein, irrespective of the category to which a particular user belongs.

a. You acknowledge and agree that Slydr is a technology platform that facilitates the service of enabling You to gift products to Recipients of Your choice. You further agree that Slydr charges a convenience fee for providing and maintaining this Platform. Such convenience fee is levied towards, inter alia, the maintenance and upkeep of the Platform, management and curation of the product catalogue, operation of the technical infrastructure, and for providing the overall convenience of enabling the gifting of products through the Platform. b. You expressly acknowledge that Slydr does not maintain any active inventory of the products displayed on the Platform, nor does Slydr manufacture, stock, store, or directly deliver any of the products offered. The actual fulfillment and delivery of products are carried out by independent third-party sellers, stockists, and delivery partners. c. Accordingly, You agree and confirm that the role of Slydr is limited to that of a facilitator for enabling the transmission of gifts from a Sender to a Recipient. Slydr does not provide any representations, warranties, or assurances with respect to the quality, condition, suitability, or performance of the products selected by You. d. In the event of any defect, complaint, dispute, or issue relating to the quality, condition, or nature of any product, Slydr shall use reasonable efforts to coordinate and address the matter with the concerned stockist or supplier or manufacturer. However, You acknowledge that primary responsibility for product quality rests with the respective stockist or supplier or manufacturer, and Slydr shall not be directly liable for any such product-related claims. e. However, if the redressal is not to your satisfaction, You acknowledge and agree that in the event of any claim, complaint, or dispute arising in relation to the quality, condition, warranty, or performance of any product, the primary responsibility for addressing such claim shall rest with the concerned stockist, supplier, or manufacturer of the product. In such circumstances, We shall, upon reasonable request, provide You with such relevant documentation or transactional records as may be available with Us to facilitate the processing of Your claim. However, You agree that You shall be solely responsible for pursuing any legal or other remedies directly against the concerned stockist, supplier, or manufacturer, as You may deem appropriate. You further acknowledge that Slydr shall not be required to participate in, defend, or assume liability for any such claim or dispute, except to the limited extent of providing reasonable assistance and documentation as stated above. f. You agree and acknowledge that an order shall be deemed confirmed only upon successful receipt of full payment by Us. Confirmation of the order shall be communicated to You by way of an intimation from Us. In the event of any payment failure, non-receipt of payment, or if You do not receive any confirmation or intimation from Us, the order shall not be treated as confirmed. In such circumstances, it shall be Your responsibility to promptly contact Us and provide all relevant details, including transaction information and supporting screenshots, to enable verification of the payment status. g. You acknowledge and agree that all payments made on or through the Platform are processed by third-party partner payment gateway service providers. In the event of any payment failure, delay, or non-processing of a transaction arising from technical issues, downtime, malfunction or unavailability of the payment gateway, failure of Your bank's systems or infrastructure, or any disruption in the national payment network or payment processing systems, We shall not be liable or responsible for such failed or incomplete payments. h. You further agree that all payment transactions shall be subject to the terms and conditions, policies, and procedures of the concerned partner payment gateway, as applicable from time to time. i. In the event any amount is debited from Your bank account or payment source but is not received or credited to Us, the processing, tracking, and refund of such transaction shall be governed exclusively by the policies and timelines of the partner payment gateway. Any refund in such cases shall be initiated and processed by the payment gateway in accordance with its own terms and conditions and within such period as may be determined by them, and We shall have no liability in respect thereof. j. You acknowledge and agree that fulfilment of a confirmed and accepted order is subject to the availability of the relevant product(s) at the time of acceptance. While We make reasonable efforts to ensure that products listed on the Platform are available in stock, We do not guarantee such availability at all times. In the event that any product forming part of a confirmed order is unavailable or out of stock, and We are unable to fulfil the order, either wholly or partially, We shall refund the corresponding amount paid by You within seven (7) business days. Upon issuance of such refund, the order, to the extent unfulfilled, shall be deemed cancelled, and We shall have no further liability or obligation in respect thereof. k. After an order is confirmed, You will be issued a Link referred to as the Recipient Link and You shall be responsible for delivering the said Link to the intended Recipient through Your own communication channels. Delivery of the ordered item(s) shall be initiated only upon acceptance of the order by the Recipient through the Recipient Link. The Recipient must provide all necessary information, including full contact details and a valid delivery address, to enable fulfilment of the order. l. The Recipient Link provided to You is intended to be shared solely with one designated Recipient. You agree and acknowledge that if the Recipient Link is shared with multiple persons, We shall be obligated to fulfil the order only in favour of the individual who first accepts the order through the Recipient Link. We shall have no liability or obligation to fulfil the order for any subsequent or additional persons who may access or attempt to accept the order using the same Recipient Link. m. In the event that: • the Recipient does not accept the order within seven (7) days from the date of issuance of the Recipient Link; • the Recipient fails to furnish complete and accurate contact details and address required for delivery, the order shall automatically stand cancelled. Upon such cancellation, the amount paid by You shall be refunded within seven (7) business days from the date on which the order is deemed cancelled. n. However, in the event, after acceptance of the Order by the Recipient, the Recipient is uncontactable on the mentioned phone number and/or no one is answering the door to receive the order on the mentioned address, the order shall be considered as "Cancelled without Refund" and We shall not be liable for any refunds thereof or to attempt the delivery of the said products again. The Delivery Personnel may choose to leave the order with any neighbour or outside the entry of the specified address. o. The Sender shall not include or transmit any content containing profanity, abusive, offensive, defamatory, discriminatory, racist, hateful, or otherwise inappropriate words, comments, or messages in the Personalised Message in any language whatsoever. p. You acknowledge and agree that the facility of transmitting a Personalised Message from the Sender to the Recipient is a complimentary and ancillary service provided by Us. In the event that We are unable to transmit or deliver the Personalised Message, whether in digital, printed, or any other form, for any reason whatsoever, We shall not be liable or responsible for such non-transmission. Further, any failure or inability to transmit the Personalised Message shall not be construed as a deficiency in service or as a failure in the fulfilment or delivery of the confirmed order.

a. You shall be solely responsible for providing complete, accurate, and up-to-date contact details and delivery address information to enable successful delivery of the products. b. You shall ensure that You remain available and reachable on the contact number provided by You for the purpose of coordinating and facilitating delivery. c. In the event that You are not contactable on the provided phone number, or if no person is available to receive the delivery at the specified address at the time of attempted delivery, neither We nor our delivery partner shall be liable or responsible for any failure or delay in delivery of the products forming part of the confirmed order. d. In such circumstances, our delivery personnel may, at their discretion, leave the order with a neighbor, security personnel, reception, or at a reasonably identifiable location at or near the point of entry of the specified address. Any order so left shall be deemed to have been duly and validly delivered. e. If the delivery partner is unable to deliver the order due to non-availability of the Recipient and is also unable to leave the order at or near the specified address in accordance with the above provision, the order shall be deemed cancelled. In such an event, the Recipient shall not be entitled to any refund, replacement, or compensation whatsoever. f. You acknowledge and agree that We act solely as a facilitator for enabling the transmission of gifts and associated communications from Senders to Recipients. In the event that a Sender includes or transmits any content, comments, or remarks in a Personalised Message or along with a confirmed order that are explicit, offensive, abusive, defamatory, insulting, discriminatory, racist, or otherwise objectionable, We shall bear no responsibility or liability whatsoever for the same. g. Any and all liability arising out of or in relation to such content shall rest exclusively with the Sender. You agree that any legal rights, claims, or remedies in respect of such content shall lie solely against the Sender, and not against Us, our delivery partners, or our delivery personnel. Neither We nor any of our affiliates, partners, or agents shall be liable in any manner for the nature, accuracy, or consequences of any Personalised Message provided by a Sender. h. The Recipient acknowledges that delivery may not be possible in certain remote, restricted, or inaccessible locations. We reserve the right to cancel any order where delivery is not feasible, without any liability except for refund of the amount paid. i. In the event of any Cancelled Order entitled to a refund, the refund shall be initiated to the Sender's bank/account details. j. Any delivery timelines communicated are estimates only. The Recipient agrees that delays may occur due to factors beyond Our control, including traffic, weather, strikes, public holidays, or operational constraints, and We shall not be liable for such delays.

You acknowledge and agree that delivery of products is carried out by independent third-party delivery partners who are neither our agents, employees, partners, nor affiliates. We act solely as a facilitator for arranging delivery and do not exercise control over the manner or conduct of such delivery services. Accordingly, We shall not be liable or responsible for any acts, omissions, negligence, misconduct, delay, loss, damage, or deficiency in service on the part of any delivery partner or delivery personnel. Any claims, disputes, or grievances arising in relation to the delivery of products, including but not limited to non-delivery, delay, mishandling, or improper conduct, shall be attributable solely to the concerned delivery partner. You agree that Your sole and exclusive recourse in respect of any such matter shall lie directly against the relevant delivery partner and/or delivery personnel, and not against Us.

a. We reserve the right, at Our sole discretion, to suspend, restrict, deactivate, or terminate Your account and/or access to the Website at any time, with or without prior notice, for any reason including, but not limited to, the following circumstances: i. breach or violation of any provision of these Terms and Conditions; or ii. provision of false, inaccurate, or misleading information by You; or iii. misuse, fraudulent activity, or unlawful conduct in connection with the Website; or iv. conduct that is detrimental to the interests, reputation, or operations of the Company; or v. non-compliance with applicable laws or regulations; or vi. if We determine that a Sender has shared the Recipient Link with multiple persons or intended Recipients, or that the same Recipient Link has been accessed or used by more than one person; or vii. if any profanity, abusive, offensive, defamatory, discriminatory, or prohibited content is entered or attempted to be transmitted in a Personalised Message; or viii. any other activity that We, in Our sole judgment, consider inappropriate or contrary to the intended use of the Platform. b. You may choose to terminate Your account at any time by submitting a written request to Us or by using any account closure mechanism provided on the Website. Such termination shall be effective only upon confirmation from Us. c. Upon suspension or termination of Your account for any reason: i. Your right to access and use the Website shall immediately cease; ii. Any pending orders, transactions, or services may be cancelled at Our discretion; iii. You shall not be entitled to any refund, compensation, or reimbursement, except as expressly provided under these Terms and Conditions; and iv. All provisions of these Terms and Conditions which by their nature are intended to survive termination, including limitation of liability, indemnity, and dispute resolution clauses, shall continue to remain in full force and effect. d. Termination or suspension of an account shall be without prejudice to any rights, remedies, or liabilities accrued prior to the date of such termination.

a. We collect and process user data in accordance with our Privacy Policy. b. By using the Platform, users consent to the collection and processing of personal data as outlined in the Privacy Policy. c. We implement industry-standard security measures to protect user data but cannot guarantee absolute security.

a. The Platform and its content are provided "as is" without warranties of any kind. b. We are not liable for any interruptions, errors, or damages resulting from Your use of the Platform. c. Our liability for any claims is limited to the amount paid for a particular order by the Sender. d. We shall not be responsible or liable for any disruptions in service resulting out of unexpected server downtimes, failure of payment gateway services, technical disruptions, natural calamities, events, acts of terror or any other events which affect the availability of the Platform, content and payment services. The User agrees and understands that there are several components and other service providers that we avail the services of, and there is a likelihood that there may be disruptions in the functioning of the website which may affect the user experience of the users. The Users shall not claim any kind of damages, compensation, or payment of any nature from us arising out of such disruptions in service. We are committed to providing our users with the best possible experience. In the event any User faces any issues with respect to any issues faces on our Platform they are requested to get in touch with us with the relevant details and our team shall make their best efforts to resolve the same.

a. All intellectual property rights in and to the Platform, including but not limited to the trademark "Slydr," the Slydr wordmark, the Slydr logo, website design, layout, graphics, user interface, software code, databases, and any present or future artistic, literary, or creative works developed under or in connection with the trademark "Slydr," shall vest exclusively with Us. b. No person or entity shall, without Our prior written consent, reproduce, copy, modify, distribute, display, publish, license, create derivative works from, or otherwise use the Slydr trademark, logo, wordmark, website content, design, or any part of the Platform for any purpose whatsoever. c. You expressly agree and acknowledge that You are not permitted to use, display, reproduce, or exploit Our trademarks, copyrights, logos, website design, software code, or any other proprietary material belonging to Us, at any other website, Platform, publication, or medium, whether online or offline, without Our prior written authorization. d. The Platform, including the website, application, and any other digital Platform presently operated or launched by Us in the future, along with the underlying software code and associated materials, is protected under the applicable copyright and intellectual property laws of India. Any unauthorized copying, reproduction, reverse engineering, decompilation, adaptation, or commercial use of the same shall constitute an infringement of Our intellectual property rights and may attract civil and criminal liability under applicable laws. e. We strictly respect and do not condone infringement of the intellectual property rights of any third party. If any brand owner or rights holder believes that any product listing, content, or material displayed on the Platform infringes their trademark, copyright, or other intellectual property rights, they may notify Us with relevant details and supporting documentation. f. Upon receipt of such intimation, We shall review the complaint and, after due verification, take appropriate action. If the claim of infringement is found to be genuine and substantiated, We shall remove or disable access to the concerned listing or content within a reasonable time. g. In the event that We are unable to conclusively determine the validity or superiority of intellectual property rights between two or more parties, We may require the complainant seeking removal of the listing to obtain an appropriate order from a competent court or authority. We shall comply with any such valid court order or legal direction requiring removal or modification of the alleged infringing content. h. You agree to indemnify and hold Us harmless from any claims, losses, damages, or liabilities arising out of any infringement of intellectual property rights resulting from any content, material, or information submitted, uploaded, or transmitted by You on or through the Platform.

These Terms shall be governed by the laws of India and any disputes shall be resolved through Arbitration, by mutual appointment of a sole arbitrator. The seat and venue of the Arbitration shall be Bangalore, Karnataka and be governed according to the Arbitration and Conciliation Act, 1996. In the event of any disputes with respect to the Arbitration, the exclusive jurisdiction shall lie with courts in Karnataka. In case of any disputes, parties shall first attempt mediation before initiating legal proceedings.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be constructively interpreted in accordance with the other provisions of the present Terms and Conditions.

The Company shall not be held liable for any failure or delay in performance due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, cyber-attacks, strikes, government actions, or disruptions in telecommunications or internet services. In the event of force majeure, the Company shall take reasonable steps to resume normal operations as soon as possible.

All notices or communications under these Terms shall be in writing and delivered via email or registered post to the contact information provided by the parties. Notices shall be deemed received within 24 hours if sent by email or three business days if sent by registered post. Any Notices sent to Us should be sent at: Flat No 20041 Tower-20 Prestige Ferns Residency A Haralur Grama And Bengaluru Bangalore, Karnataka 560102 Email: contactus@slydrapp.com For general support inquiries, reach out to us using the button below.